About
Experience ranging from SMBs to Enterprise.
I am an IT Systems Engineer with a decade of experience across identity, endpoints, and the automation that ties SaaS platforms together, backed by years of hands-on user support and infrastructure operations.
I have worked across nonprofit, healthcare, higher education, and managed services, supporting identity and access, Google Workspace, Microsoft 365, endpoint management, SaaS integration, email security, virtualization, and operational troubleshooting. I am comfortable in ticket-driven environments, communicating clearly with non-technical users, and documenting work so it is repeatable.
Highlights
A quick snapshot of what I bring to a team.
Experience
Operations-focused, readable, and broadly applicable.
Lemnis | IT Systems Engineer
- Primary Google Workspace administrator and co-owner of Entra ID and Intune, with Entra as the corporate identity source and Workspace as a downstream app.
- Lead identity lifecycle automation: built onboarding and offboarding workflows connecting Jira Service Management, Trelica, Entra ID, Google Workspace, Zoom, and Slack through their APIs, with approval gates on offboarding.
- Federated inherited SaaS tools to Entra (SAML/OIDC) and deployed SCIM provisioning, including SSO and license cleanup work during a company acquisition.
- Led a SharePoint-to-Google Drive migration (CloudM, GAM scripting for Shared Drives, permissions review, and live user training).
- Intune fleet work across Windows and macOS: app deployment, local admin removal with LAPS, and version sprawl remediation.
- Tightened privileged access with just-in-time PIM for Global Admin and cleaned up ownerless Entra objects.
- Building the IT help desk email-to-ticket pipeline in Jira Service Management, including AI-assisted classification and routing.
TAG Solutions | IT Project Engineer
- Support end users and environments across Windows and macOS, resolving identity, email, application, and device issues in ticket-driven workflows.
- Administer Microsoft 365 (Exchange, Teams, SharePoint, OneDrive) and identity platforms including Entra ID and Active Directory.
- Manage endpoint workflows using Intune, MaaS360, and SmartDeploy, including device standards, provisioning, and troubleshooting.
- Support infrastructure and network-adjacent work including DNS/email records, secure access, and operational readiness.
- Implement and maintain email security controls (SPF, DKIM, DMARC), and assist with mail flow hardening and phishing risk reduction.
- Create runbooks, SOPs, and standardized documentation to improve supportability and reduce repeat issues.
- Build practical automations using PowerShell and Python to streamline administrative tasks and reduce manual errors.
University of Texas Health | Systems Specialist II
- Supported enterprise identity and access operations across Entra ID and Active Directory, including MFA and Conditional Access.
- Administered Microsoft 365 collaboration services and supported user productivity in a compliance-driven healthcare environment.
- Provided high-visibility support for clinical and executive environments, focused on uptime and fast issue resolution.
- Coordinated onboarding and offboarding workflows with documented procedures and audit-aligned controls.
- Automated repeatable admin and troubleshooting steps using PowerShell to reduce turnaround time and improve consistency.
Sam Houston State University | Systems Administrator III
- Supported Microsoft 365 and Azure AD operations for a 25,000+ user environment, including authentication, provisioning, and service support.
- Supported VMware environments and automated provisioning and configuration tasks using PowerShell, Python, and Ansible.
- Strengthened email security using SPF, DKIM, and DMARC to reduce phishing risk across the organization.
- Provided operational troubleshooting across identity, collaboration tools, and hybrid services with a stability-first mindset.
Shuman Consulting Services | IT Systems Analyst
- Provided user support and systems administration across Google Workspace and Exchange Online environments.
- Supported SQL-backed business applications and handled deep troubleshooting across access, authentication, and workflow issues.
- Built onboarding and access provisioning automations using Python and PowerShell to improve speed and reduce human error.
- Created SOPs and internal documentation aligned with compliance-driven environments and repeatable operations.
Skills and Certifications
Broad coverage for many IT roles.
Core skills
Certifications
Role fit: Identity and access engineering, systems engineering, IT operations, Google Workspace and Microsoft 365 administration, endpoint operations, SaaS integration, and IT leadership.
Contact
Fastest ways to reach me.
Email: Devin@itsDevinReed.com
LinkedIn: linkedin.com/in/itsdevinreed
I am open to remote roles across identity and access engineering, systems engineering, IT operations, Google Workspace and Microsoft 365 administration, and IT leadership.